This website can be accessed at www.modelfitness.co.za and is owned and operated by Model Fitness by Palesa Masiteng.
Registration and use of the website:
You will need to use your unique username (email address) and password to access the website in order to purchase goods.
You agree and warrant that your username and password shall:
– be used for personal use only; and
– not be disclosed by you to any third party.
For security purposes you agree to enter the correct username (email address) and password whenever ordering goods, failing which you will be denied access.
You agree to notify Model Fitness by Palesa Masiteng immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
Payment can be made for goods via –
– debit card;
– credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the website;
– Instant EFT
Please note: Model Fitness by Palesa Masiteng does not handle credit card payments, this outsourced to Payfast & therefore we do not retain ANY credit card information.
Terms of Sale:
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Protecting your privacy is as important to us as it is to you. Collection of private information by Model Fitness by Palesa Masiteng is for the sole purpose of processing requested orders and with the intention of providing the customer with a better service from our platform/s. We do not, sell, share, rent any of the information to outside parties.
In registering an account with us as a user on the website, we may require you to provide us with personal information which includes but is not limited to –
your name and surname;
your email address;
your mobile number; and
Subject to the below, we will not, without your express consent:
use your personal information for any purpose other than as set out below:
in relation to the ordering, sale and delivery of Goods;
to contact you regarding current or new goods or services or any other goods offered by us (unless you have opted out from receiving marketing material from us);
to inform you of new features, special offers and promotional competitions offered by us (unless you have opted out from receiving marketing material from us);
to improve our product selection and your experience on our website by, for example, monitoring your browsing habits or tracking your purchases on the website; and
disclose your personal information to any third party other than as set out below:
to our employees or suppliers who assist us to interact with you via our website, email or any other method, for the ordering of goods or when delivering goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently; or
We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Model Fitness by Palesa Masiteng is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
The use of the website and any item purchased from it is done at your own risk. Model Fitness by Palesa Masiteng, its Shareholders, Directors, Employees, Service Providers, Agents, or Suppliers is not responsible for any damage.
Model fitness by Palesa Masiteng will accept for exchange item that is unworn, unaltered and free from damage by the customer. For exchange, the customer must mail out the item within 14 days of the receipt of the order. The item cannot be exchanged after 14 days from the receipt of the original order. The customer will incur all shipping costs, and the item must return in original packaging. No refunds, the Model Fitness Sweat belt is a personal use item.
Send email to firstname.lastname@example.org
If you find yourself wanting to return an item please email email@example.com, we will send the address and the banking detail to make payment for shipping your items back to you.
We work very hard to make sure that all possible errors are avoided however there may be instances where there are different types of errors that you as our valued client might encounter:
Pricing Errors: Should there be an error as a result of pricing, Model Fitness by Palesa Masiteng reserves the right to cancel the order, and refund the transacted funds accordingly – It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
Stock Errors: If there are any errors as a result of stock, we will notify you as soon as the error is picked up and make the necessary refunds where applicable.
Catalogue Errors: There may be errors that are misrepresentations of items, either it being inaccurate imaging, content or sizes. Once you have noticed these and are dissatisfied we can make the necessary refunds where we deem it necessary. We reserve the right to not refund any monies incurred, provided the error is not due to our gross negligence.
Shipping & Deliveries:
Model Fitness by Palesa Masiteng currently exclusively uses Postnet-to-Postnet services for parcel delivery. Any additional cost for pickup from a Postnet selected by the buyer will be solely on the buyer’s onus.
Orders done by credit or debit card will initially be reserved until the card is actually debited.
It is important that you ensure that the Postnet address that you enter on checkout is accurate and updated on your account, so that the items may be delivered to the right location.
Please note: There are no deliveries on Public Holidays. All orders are subject to Customs and Duty charges, payable by the recipient of the order.